Refund / Cancellation Policy

• We only accept Refund/Return/Replacement claims made within the first 36 hours after delivery.  The Refund is applicable for Transit Damage or Defective or Wrong or Missing Product only.
• For Proof of Transit Damage, Wrong Product or Missing Product; Customer is advised to take a Video of Unboxing. We will consider this as proof and helps us further Claim Insurance from the Courier Company. Without an Unboxing Video proof, we do not consider the Return / Refund.
• This is required to prove authenticity of buyer’s claim and will be helpful to us to verify the claim details. No request for Replacement, Refund or Return will be entertained if buyer cannot produce unboxing video to support his/her claim.
• For the size of product, product page contains the necessary photos of models to depict the exact size of the earring. Please go through the details carefully before buying products.

• To Return / Refund / Exchange: Email us on support@unblockcollection.com OR unblockcollection@gmail.com

Requisites while taking the Video:
• Proper Unboxing Video:
• must show label on the package pasted by Unblock Collection.
• must be without any pauses or cut.
• must show the damage properly.
If the Buyer submits wrong information during the purchase i.e., Wrong Address / Wrong Pin code / Wrong Contact number and due to which the product gets returned to our facility, the Buyer will be refunded the amount after deducting the Forward and Return Transit Cost.
• After going through Unboxing Video sent by you carefully, we will contact you to initiate refund.
• Please Note: Any products from the “Exclusive” section won’t be returned or replaced as they are exclusive and only a single piece of each product is available.

We give coupon code or replacement only. No money back policy.
However, if you’re not 100% satisfied with your purchase, you can return or exchange the item for up to 36 hours from the delivery date and get a full refund on the store wallet. Any item you return must be in the same condition you received it and in the original packaging.
We do not accept returns or exchanges on personalized or custom-made products except only if the product is damaged in transit or not as described at our website or as per your order details.

You can cancel an order within 2 hours of placing the order. Send a request to support@unblockcollection.com OR unblockcollection@gmail.com
After order has been shipped, it cannot be cancelled, and the return policy mentioned above is applicable.

At unblock collection, We do not offer any warranty or guarantees on the products listed on the website.